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Terms & Conditions

Terms and Conditions

Terms and Conditions Home

Welcome to the Celeste London website. By continuing to use this website, you are indicating that you accept these Terms & Conditions of use.


Please also read our Privacy Policy section about Data Protection and how we use the information you give us.



On this website


"We" and "us" means 5 Initials (UK) Ltd. Celeste London is a trading name of 5 Initials (UK) Ltd.


"You" means the person using the website.


"The contract is agreed" –when you place an order online, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. An acceptance email from us confirms that the contract is formed.


"Working days" means all days other than Saturdays, Sundays and English statutory and public holidays.


By using the website to buy goods online, you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the website with the consent of your parent or guardian. We do not sell goods to children online, but we do sell children's goods for purchase by people over 18.


Please note orders will only be dispatched once we have authorization from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorized.


The buyer accepts our terms and conditions of sale with the placement of an order. We shall not be liable for all transmission or communication errors howsoever caused.



Terms & Conditions of use of this website



Website content


We own the copyright to all the contents of this website, including images. All trademarks and other intellectual property are owned or licensed by us (unless otherwise specified) or are the property of third parties offering goods for sale through this website.


You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us except for your own personal and non-commercial use only.


While our website is as accurate as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colors in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products.



External material


You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses.


We cannot guarantee that the website is free from computer viruses, and you should take your own precautions in this respect.


We will try to make sure that the website is always available. However, this is not always possible, and we are not liable if the website is unavailable.



Termination of the website or services


We reserve the right to terminate the website or remove any of the services on it with immediate effect at any time, for example if:


  • there is a change in the law that limits our ability to provide the website
  • an event beyond our control stops us providing the website.



Changes to Terms & Conditions


We reserve the right to change these Terms & Conditions of use from time to time. If this happens, we will notify you by posting the new Terms & Conditions of use on the website. If you do not wish to be governed by the revised Terms & Conditions of use, please stop using the website.



Terms & Conditions for buying goods online


We do not have to accept your order, and for example, we will not accept your order if:


  • we do not have the goods in stock
  • your payment is not authorized
  • there is an error on our website regarding the price or other details of the goods


We reserve the right to refuse any order.



Terms and Conditions for Using Your Discount Voucher


1. Using Your Discount Voucher


1.1 These terms and conditions (together with any relevant documents referred to in them (including the Website terms of use)) set out the terms relating to the redemption of Promotional Discount Voucher.


The details of the promotional discount will be set out in the description of the specific promotion and the specific terms and conditions for the Discount Voucher.


Please note that our standard terms and conditions of sale apply in respect of any orders placed using Discount Voucher and the Website terms of use for using our site also apply.


1.2 By confirming your order using the Discount Voucher you are accepting these terms and conditions. Any terms which you seek to impose in respect of the order for Discount through this site will not form part of any contract between us. Please read these terms and conditions carefully before confirming your order. If you have any queries on these terms then please contact us before ordering using a Discount Voucher.


1.3 To the extent that there is any conflict or inconsistency between these terms and conditions and the Privacy Policy the following order of precedence will apply:


·         Product terms and conditions of sale

·         Promotional Discount Voucher terms and conditions;

·         Website terms of use;

·         Privacy Policy.


1.4 You may print a copy of these terms and conditions for your future reference.



2. Terms Relating to the Redemption of Discount Voucher


2.1To redeem your Discount Voucher you need to enter your Discount Code in the designated section on the checkout and click ‘Apply’ after placing your order online.


2.2 Only one Discount Voucher can be used per order of Product(s).


2.3 You cannot use a Discount Voucher in conjunction with any other sales discounts or promotional offers unless the specific terms relating to the Promotional Discount Codes state that you can combine the Promotional Discount code with other offers.


2.4 Generally, Discount Vouchers can only be used for one order unless specified otherwise.


2.5 The Discount Voucher will expire on the date specified in the specific terms relating to the Discount Voucher, or before subject to availability of which we will notify you via the website. You cannot use the Promotional Discount Voucher after this date.


2.6 Discount Vouchers have no cash redemption value.


2.7 Our standard terms and conditions of sale apply in respect of any orders placed using Discount Vouchers and the Website terms of use for using our site also apply.


2.8 We reserve the right to vary or discontinue the Discount Voucher scheme at any time.


3. Our Right to Vary These Terms and Conditions


3.1 We have the right to revise and amend these terms and conditions of sale from time to time including to reflect changes affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our site's capabilities.


3.2 You will be subject to the policies and terms and conditions of sale in force at the time that you use your Discount Voucher, unless any change to those policies or these terms is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).



Pricing and payment


Prices throughout the website are quoted in Pounds Sterling, and payment can only be accepted in Pounds Sterling. Prices include VAT. Packing and delivery costs will be added to the total price of your goods.


While we make every effort to ensure that the goods shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If goods you have ordered are unavailable, you will be notified as soon as possible. We will not accept liability for availability of merchandise or misprint. All offers are subject to technical modifications.


The price you pay is the price of the goods shown at the time you place your order, even if the price of the goods has since changed.



Refund and Exchanges


If you wish to return or exchange any item(s), you have a duty to keep them in your possession and to take reasonable care of them until you return them. Goods must be returned in their original condition, including immediate packaging and original invoice within 15 days of the shipment date. Shipping and handling charges are non-refundable. You may want to insure your return as we cannot be responsible for lost or misdirected returns.


Please note that certain items cannot be returned or exchanged unless Celeste London is at fault. These are personalized or altered at request or engraved items and pierced jewellery.


When you return an item, please indicate the reason for the return. Any refund offered will be credited to your credit card within 28 days and will appear on your billing statement.


Before the return of any merchandise you must first call or email to get authorization and return shipping instructions. Approved claims reserve our choice to withdraw from the contract of sale, to replace goods free of charge, or to reduce the price. We thank you for your cooperation; your satisfaction is always our first priority.This does not affect your statuary rights.




Subject to availability all merchandise will be delivered by post as soon as possible. Products are quality checked, and normally despatched within 1-3 days of order. The buyer will be informed in case of a delayed delivery. We shall not be liable for late delivery unless the date of delivery is confirmed in writing. In case of delayed delivery we guarantee redemption of the merchandise free of charge. No further liability accepted.





Under no circumstances whatsoever shall 5 Initials t/a Celeste London be liable for any loss arising out of or in connection with the use of information available from this Web Site whether direct or indirect including, without limitation, any liability relating to any loss of use, interruption of business, lost profits or lost data, or incidental, special or consequential damages of any kind regardless of the form of action, whether in contract, tort (including negligence) or otherwise, even if Celeste has been advised of the possibility of such damages.





These Terms & Conditions of use are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.


If any part of these Terms & Conditions of use is found to be invalid by law, the rest of them remain valid and enforceable.





If, due to faulty workmanship, something goes wrong with your purchase within three months of delivery, we will repair or replace it free of charge.